Cancellation and Refund Policy

At Vamika Store, we strive to ensure your complete satisfaction with your purchase. However, if you wish to cancel your order or request a refund, please review the following terms and conditions.

1. Order Cancellation

1.1 Cancellation by Customer

  • You can request to cancel your order before it is shipped.
  • To cancel your order, please contact us at support@vamika.store or call +91 77779 71700 as soon as possible.
  • If your order has already been processed or dispatched, we will not be able to cancel it.

1.2 Cancellation by Vamika Store

  • We reserve the right to cancel an order at our discretion for various reasons such as product unavailability, payment issues, or errors in pricing.
  • If we cancel your order, you will be notified, and a full refund will be issued to your original payment method.

2. Refunds

2.1 Refund Eligibility

  • Refund requests can be made only for orders that are canceled or returned under the conditions outlined in this policy.
  • If you receive a damaged or incorrect product, you are eligible for a refund or exchange.
  • Refunds are applicable only if the product is in its original, unused, and undamaged condition.

2.2 Refund Process

  • Once we approve a refund, the amount will be credited to the original payment method.
  • Refunds typically take 7-10 business days to process, depending on the payment method and bank processing times.
  • For cash-on-delivery (COD) orders, refunds will be processed via bank transfer or store credit, as per customer preference.

3. Returns & Exchanges

3.1 Returns

  • You may return products within 7 days from the date of delivery if the product is defective, damaged, or incorrect.
  • Please ensure the product is unused, in its original packaging, and with the receipt or proof of purchase.
  • To initiate a return, please contact us at support@vamika.store or call +91 77779 71700.

3.2 Exchange

  • If you receive a damaged or incorrect product, you may request an exchange for the same item or a different product of equal value, subject to stock availability.

4. Non-Refundable Items

  • Products that have been opened or used may not be eligible for refunds or returns unless they are defective.
  • Perishable items or special orders may not be refundable.

5. Shipping Costs for Returns

  • If the return is due to a product defect or error on our part (such as incorrect or damaged items), Vamika Store will bear the shipping cost.
  • For all other returns, the customer will be responsible for return shipping costs.

6. How to Request a Return or Refund

  • Contact us via email at support@vamika.store or phone at +91 77779 71700.
  • Provide your order number, details of the issue, and any supporting photos of the damaged or incorrect product.

7. Changes to the Cancellation and Refund Policy

7.1 Vamika Store reserves the right to update this policy at any time. Any changes will be posted on this page, and the updated version will apply to all new orders placed after the change.

For any questions or to request a cancellation or refund, please reach out to us:

Thank you for choosing Vamika Store!

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